I have been trying to return a sweatshirt to them that I ordered over a month ago now. There is no response by email, phone, twitter, facebook or instagram! I have left several messages via all of these contacts and nothing. Sweatshirt arrived with no paperwork so can't even send it back. Really disappointing for customer care and think will contact trading standards to see what they can do as I see there are several reviews that say the same as me. Vanessa