I am not one for posting negative reviews, however due to the terrible renting experience through DJ Alexander Letting agent, Aberdeen, I feel the need to warn other potential renters as this can ruin your tenancy. Some of the experiences below: 1. Keys handed at later time than promised causing delivery driver delays and extension 2. Gas heaters were still not working correctly one month after reporting, and moving in, this cannot be legal. 3. 6 months to perform various repairs which we were informed, would take one month only. This resulted in taking a lot of time off to be present at the property. 4. Inventory items were not not removed as promised on date/time promised. 5. Wasting time and days out, waiting for contractors to sometimes turn up. This applies to DJA staff also who on a couple of occasions short minute cancelled the 3 month flat inspections. 6. Allowing people to enter flat with no notification to us. 7. My daughter was not treated nicely, experiencing ignored phone calls and emails by office, I suspect because of her young age 21. Excuse was always out of office. 8.During the move in, washing machine was not working, pantry roof was leaking water, toilet door was broken, fireplace badly marked with writing, cracked tiles in toilet, tap broken in kitchen, shed roof leaking/damaged 9.Cleaners had to return to attempt to clean the cooker, black scorch marks could not be removed and still remain. The fan was also very dirty at move in. They had the cheek to tell us we had not cleaned the oven. 10. The 'end of tenancy report', DJA stating 'customers cost' for slight bit of dust on skirting, piece of small paper on floor and similar. We entiterly cleaned the property but some very small dust issues existing. They want to charge their own cleaning costs with no quote or cost agreed by us. They are not allowing our own cleaners to enter following rental termination. This is just a ticket to get money. On looking at the hierachy of the people in the office, I can clearly see from Linked-in that the Aberdeen Property manager and senior property manager have little, or zero, previous property estate experience. This has shown strongly thus the bad incompetence during the last year. Really beyond me how you can walk directly into a managrrs position with no experience. Please beware that you may also suffer a similar experience to what we have, there is nothing worse than a bad tenancy experience. These agencies are meant to be our help, assist us where needed, DJ Alexander were definitely no good at this towards us, the staff we dealt with also need serious customer service training. Honestly, and I mean this from the bottom of my heart, they have been hell!