This is my second DVD I order via Dogwoof, and no problems whatsoever. Delivery takes a bit of of time to the Netherlands (some 10 days), but I can wait for good DVD's I cann't get elsewhere. I accidentally ordered 2 copies of the same DVD, contacted Dogwoof, and got a reply just minutes later, from a very friendly friendly guy who said that he would repare my mistake. I like Dogwoof!!!