Website design: easy to find the dvds I was interested in, easy to pay. Delivery service: ordered items arrived quickly. Packaging a bit basic compared to e.g. Amazon but was good enough. Recommendations: I hate mainstream monopolists like Amazon or Google/YouTube and I am actively looking for alternative media retailers for both dvd and downloads. I considered watching Dogwoof content online but there was only the option to buy one viewing and I like to repeat watch my favourite documentaries so I bought the dvd. I will convert this to MP4 to watch across platforms on my home network so would have liked option to buy MP4 download to save me time. Would also consider a monthly subscription to get on demand streaming - don't mind paying a bit above market average if it supports independent documentary makers and creative activity, especially UK-based industry. Please increase library of content on offer. I like watching archive documentaries too from 1930s through to 1970s is like a 'golden age' for British documentary. Verdict: very happy, would recommend Dogwoof to other documentary aficionados.