As a woman, it is always a bit of a stress to have a repairer at home. However Domex call centre was quick and efficient, and very pleasant too. The engineer was so polite, friendly and respectful as he put shoe protection before entering our flat. He quickly spotted the issue, explained it to me. The part that they ordered was priced the same that AEG sells it. Customer service are brilliant at arranging 2nd appointment quickly and they even call you to offer cancelled slots to you for a faster service. Price is reasonable too. Overall a super professional company... Very impressive!