Purchased an American style Fridge Freezer and Built-in Microwave. Fridge arrived fine but microwave was damaged. They told me to get it installed and they would send out a new one when in stock. New one came in damaged, they told me I would have to collect a new one myself despite an 8 hour round trip. I told them I couldn't drive 8 hours during lockdown, they said they would speak to their dispatch team, five months later they are telling me if I want another one delivered I will have to pay and extra €40. After arguing with them back and forward they are offering to take the damaged one and refund me. That would leave me without a microwave and a Kitchen that was modified for this model. I have paid for a tradesman to modify the cabinets and instal the microwave. They couldn't care less for their customers.