Ordered a Bosch washing machine for my parents following the positive reviews here. It started off so well with a nice email to say my order had been received and that it would be delivered in 2/3 days and that was it for comms unless i called them first. The washing machine arrived but no one was home as we weren't told when it was going to be delivered. So it got bounced around by the delivery company (FedEX i believe). Now when i say bounced around i mean literally as when we finally did receive it, the top panel was broken, the plastic cracked, the side dented and the front panel was loose. Along with this it was rainsoaked as it didn't have proper packaging (no box). That's not all. The delivery company was expecting my dad to help them move it. We stressed that he couldn't as he has severe arthritis. Because of this they delayed the delivery for two days and still turned up with one driver so dad had to helped. They made the damage worse by putting it upside down. Now this is probably to do with the delivery company and so be aware that the Donaghy Bros may deliver by themselves in Northern Ireland but not on mainland UK. Now it gets worse. I called numerous times and sent an emails. He assured me that they would pick up the damaged one and replace it with a brand new one with a new delivery company. We were supposed to be notified on the same day..... About a week passed and i had to call back numerous times with useless people on the phone who guarenteed me that someone would call me back (though they never did). Finally they arranged a time for collection of the damaged one and the delivery company didn't even show. John guarenteed me that the replacement would be with my parents by the following morning at 9am with 2 people to deliver. On arrival the delivery man laughed saying they don't even leave by 9am and guess what he was on his own again! Guess what again, the second one was damaged as well. John gave us our money back thankfully. He is the only one that is any good, like i said the rest are useless. Too busy out at lunch when i called. Basically i would avoid this company like the plague. The amount of stress they cause my parents is not on. This is not cause of the damaged goods (which was the delivery companies fault) but because of the terrible customer service. 3 weeks after i ordered a washing machine and two faulty washing machines later, i now have to start again :(