I bought a tefal steam generator iron. The packaging was dreadful. The outside of the box had two dents and on opening the box, the polystyrene was broken in several places and there were 'polystyrene bobbles" all over the iron and unit. There was no damage to the machine itself but it spoilt the enjoyment of opening the package and worry that the iron might not work . I do not know if the fault is with packaging by the company or the actual delivery. I was very disappointed . I am giving an average rating because of packaging issues. Communication for order was good .