We ordrerd a cooker hood on 8th June; it said it would be delivered in 3-5 working days. On 13th we were told it would arrive with them on 15th and be delivered by Parcelforce in 48 hours. As we were going away on 17th we asked if it could be delivered to our daughter next door instead. No problem. On 18th we had a message from her saying it had not been delivered. As she was going away on 22nd I asked her to contact Donaghy Bros to see what was going on. She rang them and they eventually rang back to say that the courier said it would not be with them in time so it would be held till they returned on July 2nd, but it would probably be 4th. On returning home she found two 'failed delivery' cards, asking us to rearrange delivery for another day. We did this on 4th and arranged delivery for 7th, as she would be at home most of the day. Lo and behold it arrived on 5th, just as she was going out.