Ordered a dyson which arrived faulty, sent email asking for an exchange or refund and following their terms and conditions they would collect. I got a reply simply stating to call dyson which I thought is not my problem to do so, replied this in an email and no response for over two weeks. I send four emails in those two weeks with no reply. Luckily I paid through PayPal or so I though as I opened a case with them and PayPal couldn't even get a reply, another week passed so I escalated the claim and till PayPal couldn't get a response, a failing on PayPal as well which I am also complaining about as they have not kept in contact with me. This is still ongoing and over a month has passed and I still have this dyson to be collected and my refund to happen. I would not recommend this company, today I also made a decision to call them on which the girl I spoke to thought it highly amusing that I haven't had a Working Hoover in all this time, but actually seemed to get the accounts manager to respond via PayPal. I am utterly disgusted and will never use this firm again.