Purchased a Breville kettle (£35), when I used the kettle it was excessively noisy at times when boiling (a loud banging and thumping noise), on the first time I returned the kettle staff checked the kettle in my presence and no fault could be found, I explained that it was an intermittent but regular fault, salesman explained that as the kettle appeared to be in full working order there was nothing they could do. Returned again 2 weeks later with the same fault, I also made a recording on my phone of the fault, kettle checked again and again staff could not find fault. I have now thrown the kettle in the skip and purchased a new kettle from a different retailer, I had been a customer of Donaghey Bros for the past 30 years but will never purchase another item from any of their outlets ever again.