I'm sure if everything goes smoothly this company is fine. Sadly, I ordered the wrong hob from them, the product number was one digit difference. The packaging, or flimsy box it came in, had been damaged by the courier company who delivered it. Donaghy Bros would take the brand new hob back, but would deduct 20% of the value for 'over handling'. Citizens Advice advised me this was not right but the company continued to insist. The response I got when I pointed this out was: "My manager will allow you to send the item back but you need to organise the item to come back to us and are totally responsible for the condition of the item . I.e. if it gets smashed it’s your responsibility . You will also be deducted money due to the condition of the packaging ." I have pasted this from their email. I took this as a threat and did not return the item, choosing to keep it.