This was our first purchase from your company. The actual process was very good. You supply quality goods at a competitive price. Ordering was effortless and back-up communication was fine. Many other online retailers provide a similar service, but what lets your company down is the third-party delivery company you use. The person delivering had no personality whatsoever and absolutely no sense of Customer Service. It was raining when the delivery arrived and we wanted it dropping in a garage at the rear, accessed by our rear driveway directly off the road and easily accessible. The deliverer had already taken it off the vehicle and had it on a pallet-trolley before even knocking on the door and just dumped it down our front driveway, which necessitated moving a car to let him get past! My wife and I then had to haul the dishwasher all the way around to the back, in the pouring rain - not an easy task when we are of a certain age! We do understand that you use a third-party delivery company and do not charge for delivery, but nonetheless their manner still reflects on your business. I guess that they are cheap and allow you to retail the goods to the consumer at a good price. You do state that it is a 'kerb drop-off, but it's no excuse for poor service. Had the delivery been more customer-focussed, it would undoubtedly have been a 5-star rating.