Initially prior to placing Order for a Scultura KBZ3001.BK Toaster I phoned Seller to confirm that it was my preferred colour Black because whilst the Model No. was correct to order Black when I checked the Order prior to submitting it the colour stated Grey! I was told the Toaster was definitely Black so went ahead with the Order. Several days later an Email arrived from Ebay to inform me I would receive a Refund yet I had not had a communication from the Seller offering an explanation as to why my Order had been cancelled therefore I did not feel I had Customer satisfaction from the experience.