The engineers who came to realign and fix my front doors, which was brought from them almost 7 years ago and not closing smoothly, were great. However, my experience with customer services had not been great. First contact in early March, spoke to a CS staff about the issues, who promised to call me back after she made contact with the supplier, nothing happened. I was away and then called CS again to explain the same issue in mid-April, fixed a date for the work to be done. I was told she would call me a week before the appointment to take payment and all the rest of it. Again, no call back, no appointment confimation at all. I called a day before, another CS staff checked and confirmed with payment made. Made a complaint there and then. The CS staff called after the event to apologise and said she was on holiday.... where is team work!! Would have given a 5 if not for the sub-standard customer service.