I was kept informed from start to finish as to the status of my order. My parcel arrived on time & very well packaged. I must admit to having doubts about the quality and strength of the canopy-but I WAS WRONG! It is easy to assemble -and very sturdy. With the recent extreme weather conditions in Wales -I half expected it to be blown to pieces - but it is perfectly fine. One tip-as advised in the instructions-you really do need 2 people to put it in place. It is an extremely good item at a very good price-looks great and does the job -what more could you ask.