Not every watch sold is going to be a faulty unit. But if for some reason you do encounter issues with a purchase, well it becomes uphill from that point on. They don't return emails, basically avoid you like the plague and any correspondence you may be fortunate to encounter will be like talking a brick wall. To judge a company when all is going well you will naturally get positive feedback, but how issues are handled and the treatment you receive when there is a problem is what matters most. They are Singapore based company and there are several fronts which they operate under I believe Creation Watches is he mothership beware Aussies they are not Oz company.