I have used DoxDirect often in the past (both personally and within a professional capacity) for many years, and have recommended them to my friends and colleagues. However, this last experience was terrible and they have now lost a loyal customer. Despite speaking to the manager and the customer contact, I had no apology and an attitude of "not our fault". Basically, I sent my printing for them to do, in the past I have been informed of any problems, however this time they just went ahead and printed and did not let me know of any issue until all had been printed. I was working to a tight deadline but gave myself enough time, this problem was eventually communicated at 4:30pm on a Friday - too late for me to get it done elsewhere. After complaining, they just cancelled the order and refunded me with no apology. Their only explanation was that in the past a human being checked prior to print, now it's all automated using machines and it was my fault for not setting up to the correct print margins. I suggested that a print guidelines document, or the option of a "checking fee" be introduced to avoid potential problems, but I see this hasn't been done yet so I'm sure they will have more unhappy customers. An absolute terrible experience. The manager just kept saying that they do work for bigger customers with no problems. A customer is a customer, regardless of size - awful attitude. I went to a local printer who honoured DoxDirect's cheap price for us, did the work within 3 hours and I even had a lovely cup of tea and chat with them. They told us they've heard about DoxDirect before and weren't impressed. Our £6,500 printing job is now with them, do not use DoxDirect, go local!