My initial print run of 11 books had a couple of serious defects in one of the books, and a minor graphical glitch in the cover of all of them. I brought this to the attention of their customer services, supplying photographs of the problems, and they immediately offered to reprint the entire run. They prioritised the job and I received the books a couple of days later. All of them are absolutely perfect. When you check out your order there is a big notice saying that if you are not completely satisfied with the quality of the result then they will reprint or refund in full. I can happily confirm that they are true to their word, and they have left me a 100% satisfied customer. For such excellent customer care and a dedication to ensuring quality and satisfaction I would not hesitate to return to you for my next printing project and will be recommending Doxdirect to anyone who cares to listen. - Mark Clements