Really hard to rate doxdirect.com as more often than not the service is perfect. We rarely have problems with document printing or delivery and use them frequently for small and large orders (12 times a year, around around 80 documents an order). However, when there is a problem (and doxdirect have made 2 printing errors in the last year with us), we appreciate sporadically they will occur. The customer service is appalling. The ease of ordering online is wonderful, the product is great, the delivery is brilliant but we have been upset to have to move our printing requirements to another provider so that we can be assured, when a malfunction happens, the mistake can be rectified easily, swiftly, with flexibility and with no out of pocket expense for ourselves. We have advised, both times, that doxdirect will accept no liability (even though they will admit formatting errors at their end) and therefore not distribute our reprints at their expense.