Drift Sleep provided a fantastic service for me where their product arrived next day. The packaging the double bed came in was very cool and made it easy to get it into my car boot and carry up the stairs (it comes in an awesome duffle bag - I say easy but it is pretty heavy but I managed..). Inside the bag Drift provided some clear instructions on how to set up your mattress as well as providing some unique information about how the bed was made. They also have a super cool mascot - a sheep teddy which you get with your bed, very nice touch. I found the whole customer experience and would recommend the product to anyone out there looking for a great quality mattress.