“Terrible company to deal with
UK buyers beware!
Although the site url and physical address mislead you into thinking you are dealing with a UK company they are in fact based in New Jersey, USA.
My company recently purchased a DJI Mavic Pro Fly Combo bundle and it is the worse possible thing we could have done.
After receiving our order and going through the set up (as per manufacturers instructions) we took the drone out for it’s first flight.
18 seconds after a successful take off, the drone reached 12m and a propeller (one of the two pre-installed ones) flew off and the drone plummeted to the ground smashing the arm with the now missing prop and the camera became dislodged from it’s housing.
As we were unable to contact dronesforless.co.uk as the distributor, we contacted DJI direct to try and sort out a replacement due to the above fault. This is when we were made aware that the drone we have purchased from a UK registered site isn't actually a product from the UK and therefore cannot be returned in the UK.
3. DJI Refresh
This is when we also discovered that we are unable to purchase the Refresh cover (something we intended to do within the first 48hrs after activation) because of the product not being made for the UK market. This has highlighted a major issue for our company’s insurance policies.
However, the biggest issue we had with this company is that we didn't receive the product we purchased. It clearly states on the manufacturers sticker (hidden underneath the dronesforless sticker) that the product we have received is a refurbished unit and not the brand new piece of equipment that we ordered.
Multiple emails and phone calls (recorded on our systems) and they agreed to refund our money. We shipped the mis-sold drone back to the US and we are still waiting for our refund. This saga has now been ongoing for over a month and we had to buy a 'new' drone from an actual UK company.
I would urge anyone to avoid this company like the plague.”
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