Avoid at all costs - DISGUSTING and threatened abuse - car & instructor unfit for purpose AVOID ** update following posting review** - after trying to obtain instructor details from the company to raise a formal complaint - Shaq DTC proceeded to ring me up personally, threatening shouting abuse to tell me several times to “f*** off, and f*** you and that if I want to go to war then I should ring my solicitors” absolutely disgusting and shocking way to speak to a customer. Horrendous company - avoid at all costs! Have raised the below with them and they refuse to do anything, told me to “seek legal help” after trying to resolve. First - Tahira Ali turned up over 10 minutes late. I received a call from her at 2:37, frantically trying to find the driving test centre, and she was asking me for directions to the point we had to drive out of the test centre to find her, direct her to the centre & then didn’t ultimately drive off until around 2:45. This isn’t acceptable considering, I ensured to provide myself ample time (coming 50 mins from my city also) to try find the test centre and to be on time. Second - the car was not fit for purpose. The steering wheel was misaligned with the tyre function. I remember explaining to Tahira that the steering wheel felt slack & the power steering felt off and it wasn’t aligned with where I was trying to go. When her car was parked & the wheels straight, the car wheel was facing in the complete opposite direction. The car did not feel safe to drive. Thirdly - It was extremely clear that Tahira smoked in her car. The car stank of cigarette smoke to the point I had to roll the window down the whole time during our lesson. After completing a review, this is illegal. Her vehicle is considered a workplace vehicle, therefore as an instructor taking pupils, she should not be smoking in the car she’s taking pupils out in and this was evident. Tahira went on her phone several times during her lesson - not properly paying attention to the lesson and giving it her full attention. I believe the combination of these things didn’t exactly put me at ease yesterday when trying to drive her car and subsequently then had to miss my test. The car / instructor were not fit for purpose. Therefore, the service provided was not delivered. This company prays on the fact that you are getting a last minute service and will therefore make you pay a premium, provide you with an inadequate vehicle, then do nothing about it.