Please do not buy from this company. Having spent thousands on a new log cabin, the company tried to get out of some of the original install, blaming it on the fences being too close. They then took a call to demand that they had to go to another job to help another team out on the Friday afternoon, so left my job in a rush. Within a month, the timbers started to move and twist considerably. I raised this with them straightaway and was fobbed off by them using excuses that it was down to me and probably caused by storm braces. They advised to loosen them, which I did. This made no difference and the symptoms persisted and got worse. Again I went back to them and was fobbed off more and more, being asked for photos and told that it must be down to shelving that had been fitted internally. Again, this I removed. The symptoms persisted and got worse. On going back to them again over the following months , they then tried to blame it on the fact that they could see blinds in the windows and that they must be the cause. These were not blinds but opaque window film that I had fitted to the internal of the glass. A year on, I finally got them to agree to actually send someone out to have a look because the timbers had moved so much that you could see daylight through and the windows were out of level and plumb. The corner log laps were miles out of true also. They sent out a very helpful two man team who found that the original installers had not fitted the SMB brackets to the windows and doors, allowing excessive movement of them and the log around them. I was informed by them that their entire week is spent going round putting right the wrongs of installs. The difficultly after a year was trying to pull all of those timbers back into line. Not possible! The team did the best that they could but the end result is still sub standard and appalling to look at for a brand new, expensive cabin. Having contacted the office again, I have been completely dismissed and told that it is a natural product and movement should be expected. This I agree with to some degree but I have friends who have purchased very similar cabins from their competitors and they have not suffered any of these problems. I am at the point where I cannot even stand to look at the front of the cabin because of how bad it looks and am now looking to take legal action to resolve this. Their customer service is appalling and their product is completely inferior. DO NOT BUY FROM THIS COMPANY.
3 years ago
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Dunster House Ltd has a 1.64 average rating from 88 reviews

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