NEVER BUY FROM HERE Faulty bed has made my partner ill. As we speak we have spend 5 days sleeping on the floor in the freezing cold, which has made my wife ill, with breathing issues and I now have severe back pain. We were sent a faulty bed with an incorrectly fixed side rail. Dusk do not have a customer service phone line which is ridiculous given these beds are self assembly and often come with faults. I spent three days waiting for replies to questions Ines the customer services rep could have asked in her first email. After three days she has just told me that she will forward my complaint to an investigator, what the hell is her job then??? Apparently this case is an emergency and after 5 days I STILL haven’t heard from anyone who can deal with a rather simple problem - just send me a new support rail instead of making my partner ill by sleeping on the floor. Companies like Dusk will actively avoid having phone lines so they can avoid making repairs, they expect you to eventually give up because the process is so slow and service is non existent. They sell faulty goods and leave you to deal with the consequences and provide zero after care. I’ve asked to make an official complaint and Ines in customer services is ignoring my emails. Meanwhile we are spending another night on the freezing floor while my partner gets more ill. NEVER BUY FROM THESE PEOPLE