I ordered a few items in the January sale. The first package arrived (bed linens/towels) and contained completely the wrong items, nothing was what I had ordered. I got in touch via the website, and after initially receiving a completely unrelated auto response, I managed to get the issue sorted - after being passed around a few times, providing pictures and having to explain it wasn't an issue with the delivery itself, but the items Dusk had posted to me were incorrect - no idea how that happened! But that got resolved reasonably quickly. However, when the second item I had ordered arrived (a bed), again there were issues with the item. This time, whilst trying to assemble the bed, we noticed that the wrong footboard had been sent (looks like it was the width of a double footboard, when it should have been a King size) meaning we cannot complete the assembly and leaving us without a useable bed. One week after initially emailing, I am still yet to get a resolution. The last email I received was to say I was being passed to a resolution executive, however this was 2 days ago and I have not heard from anyone since. I do understand that things can go wrong, and appreciate that with the January sale perhaps orders were high, but the customer service and having no other way of contacting anyone directly has really made this experience very poor.