Customer service has been appalling. I contacted DUSK about an item I bought that was damaged on 8th January. They then contacted me back saying that my case would be ‘a matter of urgency’ and that one of the ‘resolution executives’ would be in touch. Still to this date nothing! I have contacted the same support team with 4 separate emails asking for an update as I have a big box currently sitting in my front room with a broken armchair in it. This isn’t good enough!
1 year ago
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