If I could I wouldn't give any stars. I returned my order on the 29th December 23 and still haven't had a refund. I have sent evidence of postage which has been acknowledged and I was told would be investigated, but when I asked for an update 10 days later and included a description of what happened, I have received an email telling me that I need to wait 14 days from the date of return and then send evidence of postage to get a refund. I emailed again, providing all the information needed to investigate for a second time and still waiting for a reply. Seems I am just going round in circles. There is no complaints policy or procedure so have no idea how I escalate this, so feel I will be left with no option but to take legal action. This is the first and last time I will use this company.