Where do I start - ordered the Berkley Bed, arrived and upon inspection it was damaged. Searched high and low online to for number to call and speak to someone but to no avail it is all done via raising a ticket 6/1/24. I done this and only a short while later someone emailed me apologising of course and said I could keep the damaged bed for £50 compensation, I politely declined, the staff member then emailed back to say that the item was no longer in stock which is truly ironic as it was still available online to buy, after I screenshotted the online availability I was then told that this would be passed onto the "Resolutions Team to investigate" and someone would be in touch after 48 hours. 48 hours passed of course and email from DUSK, I emailed on the 10/1/24 asking for an update - nothing. I emailed again on 12/1/24 and received a response stating a replacement would be sent to me as a "priority". I heard nothing and then emailed DUSK on 19/1/24 stating it was completely unacceptable and I was going to contact Citizen Advice for further advice. Ironically I shortly received a call after this from a very apologetic employee who said that my replacement was never ordered and they didn't know what had happened. The member of staff emailed me after the call to confirm she would order me a replacement and the courier would be in touch to collect and swap the damaged item. Move on finally to today 29/01/24 - I receive the replacement item and the damage item is returned upon inspection of the item it is now the wrong size of bed that has been delivered. I called the number back that the member of staff phoned me from last week 0113 519 0311 for anyone else that wishes to speak to a human being albeit it took me an hour to speak to someone. I stated I do not want the bed anymore and I was told to dissemble the contents of the bed that I have and someone will come and collect it. When.... who knows. Will I get a refund or will I have to wait another month for that. The saga truly continues - DO NOT order from DUSK. They have the most incompetent procedures and quite frankly unacceptable customer service.