I am writing to express my extreme dissatisfaction with the handling of my recent order, which was placed on March 24th. According to their website, the items were to be dispatched within 5 working days. That was the main reason why I chose Dusk and specially these items. However, it has been well over that time frame, and I have yet to receive any updates regarding the status of my order. On April 4th, I called their customer service line to inquire about the delay, which I had to wait literary 3 hours on the phone. I was assured by their advisor, Isabella, that my order would be dispatched that day and I would receive an email. By the way, she did not give my any reason why my order has not been dispatched already even though it was in stock. Unfortunately, despite this assurance, I still have not received any information or updates about my order. I tried to call them on the 5th of April, waited on the phone for another hour and no one picks up. It says, “if you do not want to wait on the queue, we promise to give you a call back” and no one calls you. Due to this delay, I was forced to purchase a new bed and mattress from another retailer to meet my immediate needs. This has resulted in additional expenses and inconvenience on my part along with my client was frustrated and has not paid my money because of this issue. Worst experience I ever had with a company. It is almost impossible to reach them. Very unprofessional. I think they should change 2 letters on their name. I definitely would not buy from them again.