I ordered an all season duvet in December 2023 and over a month later I received the 9 tog part and it’s now 19 April 2024 and I still haven’t received it. The customer service team don’t even read my emails properly and send me a reply about something else completely. I’ve just emailed again and asked for the complaints department but they replied asking me to allow time for delivery as there is a backlog in the ports?! What a 5 month delay! I ordered from them because a friend told me the quality is good but I’ll never ever order from them again. Shocking customer service and delivery!