I ordered a bed from Dusk in early March but received the wrong-sized bed, which was only evident after taking two hours to put the bed together. I contacted Dusk on March 11th and was told on March 12th that a replacement was on the way. On March 15th, I received an email asking for photos and proof of the wrong-sized bed. I emailed back immediately, stating my confusion, seeing as I was told a new bed was already on the way, and did not hear back until I followed up again on March 20th, expressing my disappointment in their customer service. I heard back that day and was told a new bed would be sent but that I had to disassemble and repackage the original bed myself and keep all fixtures and fittings for the new bed, which, given they would be different sizes, was very confusing. I asked for clarification again and stated my disappointment, to which I was told, "Our priority is to get the situation resolved for you. Then, once we are both happy with the outcome and the situation is resolved, I can assure you that we will review the query in full and provide a suitable gesture of goodwill.". The new bed was not shipped until March 25th and did not arrive until April 5th from delivery men who joked they might be back in a week because they weren't sure if this was the right size or not. I had to disassemble and package the original bed, which took nearly two hours, and reassemble the new bed, which took over two hours. Since then, I have not heard from Dusk at all, despite reaching out again on April 15th and April 27th. There has been no "gesture of goodwill" as promised or attempt to remedy the situation. I will never order from Dusk again and I suggest you don't waste your time either.