Absolutely shocking company !! Avoid at all costs !! I wish I’d read the reviews before ordering a bed from Dusk and I wouldn’t have bothered. Ordered on 10th March and was due by 16th April - still no bed and no update on when if ever I’ll get it. Emails receive an automated response that don’t actually give you any info and the phone system is a joke if you actually try to speak to a human - after 45 min of waiting and listening to the same automated message I pressed the call back option and no surprise no callback - I’ve tried to cancel the order but of course their system doesn’t let you do that either - they seem to have time to respond to the positive reviews on trust pilot and to send daily marketing info but not to tell customers when they will get the item they have paid hundred of pounds for. If anyone from Dusk bothers to read this please reply to my emails with a meaningful update and cancel my order so I can buy from a company that actually cares about its customers