ABSOLUTELY SHOCKING CUSTOMER SERVICE… ABSOLUTELY SHOCKING CUSTOMER SERVICE AND IT'S COMING UP TO 2 WEEKS AND IT STILL HAS NOT BEEN RESOLVED. Amarice - DID NOT FOLLOW UP, WE ARE MISSING PARTS THAT WERE NEVER SENT IN THE FIRST PLACE. DUSK IS TAKING MY MONEY BUT NOT RESOLVING ISSUE THAT WAS CAUSED BY DUSK STAFF. NO PHONE NUMBER TO CALL, NO-ONE CARES, NO-ONE IS TAKING ACTION AND SORRY IS SIMPLY NOT GOOD ENOUGH. YES, I MEANT TO SHOUT, ABSOLUTELY SHOCKING APPROACH. I wanted to follow up regarding the recent purchase and assembly of the ottoman. While assembling the ottoman, we experienced several issues that I believe require urgent attention. This also left us feeling incredibly frustrated, annoyed and let down. Instructions Accessibility: It was disappointing to find that the instructions were not easily accessible. It would greatly improve the user experience if a note were placed on the outside of the pack indicating where to locate the instructions. We simply had to open every box to locate the assembling instructions which was quite lengthy and again quite frustrating. Missing Parts: Regrettably, we discovered that some essential parts, specifically 4 number 15 pieces needed for the slabs, were missing. This oversight significantly left us feeling frustrated. Is there no re-check the staff carrys out making sure there are not missing parts. There should be extra of everything and not round the other way!! 3. Insecure Slabs: Because of the above the last set of slabs were not securely in place, causing discomfort and disrupting our sleep. This issue needs to be addressed promptly to ensure customer satisfaction as right now we are little too far from being satisfied as it could had been easily avoided if someone paid better attention, especially after high cost of your products. I kindly request that the missing plastic parts be sent to us with next-day service to expedite the resolution process. Additionally, I will be providing feedback through a review on your website to highlight these issues. It is crucial for customer satisfaction that such oversights are rectified promptly. Please treat matter as urgency and I shall expect your reply by end of Monday. We need the missing parts on Tuesday the latest. DIRTY MARK DISCOVERED ONCE WE REMOVED THE PLASTIC.