I have started the process of issuing a claim against DUSK. It is fraudulent to advertise products giving false delivery information, take online payment then fail to deliver goods, ignore emails, fail to communicate and leave customers with no way of contact. There is no helpline, no customer service, if you use the online contact form they do not reply, emails are not replied to. So in effect DUSK are taking peoples money under false pretences. Even the replies to these reviews are copy and paste replies. You can report fraud to your bank and issue a claim, which is what I intend to do.