I ordered a bed in March and received it within a reasonable time frame. However the bed frame was faulty and I needed replacement parts. I had to send video evidence before they would replace the parts. Then, after they watched the video they sent the wrong replacement parts! Now weeks later I am still waiting for the promised replacement despite being assured by several members of staff that they are being sent as a priority. I am disgusted by their lack of customer service. That have had my money since March and I have a bedroom full of useless bed parts. I am considering contacting Watchdog on BBC as after looking at the number of similar complaints on here I can see I am one of many unhappy customers.