I ordered a sofa bed, it was due for delivery on the 14th May 2024 . Rhenus couldn’t deliver as they stated the address wasn’t correct on the parcel. They did not call to check the address. I have emailed Dusk on two occaisons on the 14th and 16th May - no response. I’ve telephoned on 4 occaisions and no one picks up. The answerphone states Dusk is having technical issues! I’ve requested a call back, no response either. It’s really disappointing that the customer service is non existent. It’s just impossible to talk to anyone. I’m figuring I’ve lost the money and probably won’t receive the sofa bed either! 😢