Order number: S21809908
Ordered the superking ascot bed in grey on 1/6/24 for when we moved house on 6/6/24. It’s been ‘in stock’ on the website. The email stated to allow 10 days for dispatch, but after tracking the order it still says order confirmed.
I rang dusk on 13/6/24 to be told my order is for ‘priority dispatch’ and to allow 24hrs for an update. After ringing again on the Friday 14/6/24 we were told we are still on the priority list and to expect an email.
Now we are on Tuesday 18/6/24 with no contact from DUSK regarding delivery, I’m currently on hold with them to ask for an update.
They are quick to take the money but not deliver - which seems to be a common theme! I wish I read the reviews before purchasing.
After a stressful house move, we are both still sleeping on the sofa 😬. We will not be recommending Dusk to anyone!
Please can someone look into this and deliver our bed ASAP - otherwise we’ll be requesting a refund and going elsewhere.
1 year ago
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