Order number: S21766754
The worst customer service I’ve ever experienced!!
Ordered on 12 May and finally received our garden furniture on 27th May. One box was clearly damaged and had been sellotaped together. On opening, the corner part of the sofa was completely bent out of shape. I contacted Dusk immediately via email and a few days later was told a replacement would be sent out if they have it in stock. I’ve sent multiple emails trying to get an update and even tried calling but gave up after 45 mins with no answer.
I have had huge boxes taking up the whole of my kitchen for almost a month with no idea if I will ever receive a replacement and no idea if I should unpack the rest of the order or not. It’s been over a month since I ordered!!
Disgraceful customer service. I certainly will not be recommending this company.
11 months ago
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