AVOID AT ALL COST! Huge Delays and Incredibly Bad Communication
I ordered three sofa items and two bedroom furniture pieces on April 10th. It's now been three months, and I'm still waiting!
Issues Faced:
Delays:
At the time of ordering, only one item was marked as unavailable until May, which I was prepared to wait for. However, none of the items have arrived.
Communication:
Reaching customer service by phone is impossible, and emails take three weeks or more for a response. The responses I did receive were inconsistent and conflicting.
False Promises:
I was initially told my items would arrive by June – nothing arrived. Then I was promised July – again, nothing. Now I'm being told August.
Partial Dispatch Confusion:
I was told at one point there would be a partial dispatch of my order, and then another email contradicted this.
Refund Issues:
I requested a partial refund due to the inconvenience and was initially told this would be arranged once delivery was confirmed. Later, I received an email stating no compensation would be provided, and I could only cancel my order, which I found extremely insulting.
Requests:
- A sufficient response and clear communication.
- A confirmed delivery date.
- A partial refund for the inconvenience caused.
I hope you can resolve these issues promptly, so I can turn this negative experience into a positive review.
11 months ago
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