Extremely disappointed with the refund process for a sofa, dining table, TV cabinet, and six dining chairs from Dusk. The delay has been unacceptable. Dusk’s so-called "delivery partner" only contacted me about a collection slot after I reached out myself. When the furniture was finally collected the guys were really rude. Despite being told the refund would take up to 14 days post-collection, it has now been three weeks, and I have yet to receive it. I had to follow up via email and the online portal so many times with no response. The lack of a customer service contact number makes the matter worse. After contacting them, I finally received an email confirming that the refund had been processed, but now I have to wait an additional 3-5 working days. The emails also repeat how this isn’t the usual Dusk quality standard, which does little to rectify the situation. The initial purchase experience was equally frustrating, as it took nearly 8 weeks to deliver the furniture, requiring constant follow-ups for updates. It's clear they’re facing delays with certain items, which should be communicated on their website instead of providing unrealistic estimated delivery dates giving customers false hope. Overall, the customer service has been extremely poor, and this experience has been highly disappointing, especially since my previous purchase of a bed from Dusk was issue-free :(