Ordered a bed from Dusk after seeing them advertised on TV. Bed was assembled a few weeks after delivery due to the fact I am not yet living in the property and was unable to assemble it myself due to being a new mum to a 10 week old baby as well as having a physical disability. Therefore, I had to arrange for somebody to assemble the bed for me. Once bed was assembled it was noticed that there was a fault with the stitching around the headboard. Therefore, I emailed dusk with pictures attached just to receive automatic replies saying that i wouldn't be eligible for a refund as it has been more than 7days since the item was delivered (even though it had still been in the box as I had nobody to put it together for me for a few weeks). Like everyone else I wish I had read the reviews before ordering, the customer service is awful. I am now out of pocket with a faulty bed and unfortunately I now have no choice other than to explore my options by getting in touch with trading standards.