Appalling company and I’m thinking I have been scammed. Avoid at all costs! Ordered a bed that I needed at relatively short notice but the website advised that dispatch would have been up to 10 days, which would have been fine. However as it became apparent this was not going to be the case and it would not arrive in time, I requested the order was cancelled. Incidentally I then found an alternative bed with a competitor company that arrived in days. That’s exactly how it should be Regarding my cancellation request - this has been ignored despite several chasers and follow ups. I then received an automated update letting me know my order had been shipped even though I had clearly let them know multiple times it was not needed. I have been hold with their supposed customer service department at the time of writing this for over an hour and a half. Their customer service line is also clearly designed so that you give up. They make you confirm every 20 seconds (by pressing 1 on the keypad) that you are still happy to wait to speak to a team member. Clearly there is no personnel who man these lines and my advice is for anyone who needs to contact them to not bother trying this number. For anyone who is yet to order from Dusk and is thinking of doing so, my advice is absolutely do not. It’s looking like I have been scammed so wanted to warn others.