We ordered an item and, once the expected delivery date had passed, we got an email sayign it would be longer. Once this passed, we heard no more so got in touch both online and via email, but got nothing back. Only responding to a review, they then sent out the item, which should have been sent anyway, if they had it in stock. As my request for compensation had been ignored, I called and Saskia told me she'd help. I did get an offer of a £30 voucher but, I didn't find this sufficient, as we had just had a baby and couldn't have people to stay because the item hadn't arrived; not to mention the time wasted at an important time. After being refused a partial refund, I asked for the CEO's contact details and was, again, ignored. I then heard from Sophie who further refused my requests as it isn't their policy to process refunds. I have two issues with this: (1) Setting rules for yourself doesn't count as not being able to do something; and (2) I don't want to have to spend more money with a company who obviously doesn't care about their customers, just to access something that is supposedly an apology. What I was most disappointed by was their CEO, Jason Walker, who never got back to me, despite being copied into numerous emails. With leadership like that, it's no wonder that their customer service staff feel they can treat customers like this. To conclude, don't bother wasting your time by using this company. If you eventually get your products, you best hope that you don't have any issues as you'll spend an inordinate amount of time trying, and failing, to get a resolution. It is obvious that they are struggling, so it's probably best to leave them to it.