DO NOT BUY FROM THIS COMPANY. YOU WILL DO SO AT YOUR PERIL. This is undoubtedly the single worst online purchase experience I have ever encountered. Their customer services team who as per earlier reviews cannot be reached by phone have repeatedly failed to address the issue I encountered. On the 29th March I placed an order for a King Size Madison Stone Grey Storage bed. Following a delay due to 'supply chain' issues the item arrived damaged (visible marks and soiling) and since then despite multiple emails to their customer services team (50+) and two failed atrempts to deliver the correct replacement part it has NOT been delivered. One one ocassion they delivered a headboard for a different bed style and then during a second attempt sent the wrong part. IT HAS NOW BEEN MORE THAN 18 WEEKS SINCE THE ORDER WAS FIRST PLACED AND 3 WEEKS SINCE I LAST RECEIVED A RESPONSE. ALL EMAILS SENT TO THE CUSTOMER SERVICES TEAM SINCE THEN HAVE GONE UNANSWERED.