Goods never arrived and no communication or refund. Utterly shambolic. Placed two orders within couple days of each other, in July - one order for duvet sets, sheets x 2 and a bed throw. The order arrived over a month later, with 2/3 of the order missing and no explanation. Significant chasing of customer service (hours spent on hold), and one item was out of stock, the other apparently not available til Oct. The worst part of this experience has been with 2 x sets of kitchen chairs I paid £300 for back in July. Order showing goods in transit for 6 weeks. Chased and chased customer service via email and phone. On hold for the equivalent of about 2 days. Horrendous experience and I have been palmed off with ‘system errors’ from one agent; ‘warehouse issues’ from someone else and now have received an email tonight saying ‘we don’t ship to your area’ (even though I received goods from my partially fulfilled order a couple of weeks ago. Never in my life have I had such a negative customer experience. Apparently, a ‘senior manager’ will ring me tomorrow to discuss a refund (I could have had the refund 6 weeks ago had I known what I do now!). AVOID AT ALL COSTS!