Pre-ordered the child figurine in October 2020. At the time, it was due to be released in November, but due to Covid, this got pushed back. At first it was just a couple months. Finally arrived a couple of weeks ago. Unfortunately, we were given absolutely no information about what was happening. The only reason I knew the release was delayed was because I kept. Omi g back to the product page to see what was happening. I also contacted them via chat a few times, only to be told that they did not know what was happening as they were not getting any information from Swarovski. When I contacted Swarovski directly about the release of the figurine, I had a response within 12 hours telling me when they were due to release it, and the number of pieces that would be available. Not sure how I was able to get that Information, but Duty free were not. It was a week or two after my last chat asking if they had any idea when they would be sent out (they did not) that I received a confirmation of dispatch of my item. It arrived a couple days later. The item itself is lovely