Their customer service lets them down. Good item, fast delivery but on returning/refunding they deducted their original postage. It does not state on their T&Cs that they will deduct postage if product returned in original condition (I checked before purchasing). They refunded promptly but less than I paid. Have had various emails back and forth to query this but their last response was they can deduct postage if damaged (which is on their T&Cs) but they never mentioned the item had been damaged on receipt or provided proof of damage to me. What is otherwise a good company has left a bad taste in my mouth.