TERRIBLE QUALITY and NO CUSTOMER SERVICE I finaly took full delivery of a dining table in October as parts were damaged and had to be replaced.. The table developed chips and cracks. I contacted dwell and was told to send pictures which I did although it was difficult to capture every bit of damage due to the high gloss surface. I received a curt email stating that this was not caused due to a manufacturing error and that they could not help me. I rang to complain and was offered a homeserve inspection. The inspector stated he could only comment on if there was a manufacturing error and nothing else. I explained that I had not stated that there was a manufacturing error but had complained about the quality. He said he was not here for this. I contacted dwell and was told that his report would include everything. I contacted dwell again and was told that every bit of damage had been caused by my lack of care of the product and wear and tear. I asked about my rights within six months and was told that as I had not reported the damage in 30 days the only option was to prove a manufacturing error and this was not the case. I spoke to a manager and was given the same lines. I have no option but to go to the furniture ombudsman and would recommend anyone with an issue to do the same.