I ordered a footstool online from Dwell during the pandemic. I paid £19 delivery charge. It was during lockdown so I couldn't look at the item in store. It arrived and the colour looked different to how it had appeared on my monitor (these things happen). I had to pay £35 to return it. I thought there was some mistake - surely they would refund my initial delivery charge? But no - so I paid ****£54**** I could not afford for the privilege of seeing the footstool with my own eyes. I will never again buy anything from Dwell - their returns policies are appalling and their customer service staff were incredibly unhelpful.